Frequently Asked Questions
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General Information
We have answered all your questions about Az-Zahrah Hospital based on the questions below.
What is an Ibadah-Friendly Hospital (HMI)?
At Hospital Islam Az-Zahrah (HIAZ), we practice an ibadah-friendly (worship-friendly) medical service. Among them are:
- The practice of ABIS (Alhamdulillah, Bismillah, InsyaAllah, Syafakallah/Syafakillah) by medical staff in every stage of your medical care.
- Wards that emphasize privacy and modesty (aurah) for patients, guardians, and medical staff.
- Recitation of prayers and the declaration of faith (syahadah) before any major procedure is performed.
- Guidance during the childbirth process, including encouragement and motivation, the call to prayer (azan) after the baby is born, and explanation of postnatal cleansing (mandi wiladah).
- Encouragement to perform prayers in the ward, where we provide clean spaces, guidance for ablution (wuduk) or dry ablution (tayamum), prayer assistance, and prayer time announcements.
Why do I need to fast before undergoing surgery,
endoscopy, blood tests, or health screenings?
endoscopy, blood tests, or health screenings?
- Fasting before surgery helps prevent complications caused by nausea or aspiration, where food or liquid from the stomach rises and enters the lungs.
- For health screenings, fasting helps ensure your test results are accurate. Vitamins, minerals, fats, carbohydrates, and proteins from food and drinks can affect blood readings and interfere with results.
- For endoscopy procedures, fasting ensures that your stomach or intestines are empty, making the procedure easier to perform.
Can I obtain medication without consulting a doctor?
You can only obtain controlled medications with a doctor’s prescription.
I do not have a guarantee letter but I am under panel coverage.
Can I receive treatment at HIAZ?
Can I receive treatment at HIAZ?
Jika anda hadir sebagai pesakit luar, sila bawa surat jaminan (GL) yang sah untuk mendapatkan perlindungan panel. Bagi kemasukan ke wad menggunakan GL selepas waktu pejabat, deposit sebanyak RM300 diperlukan sementara menunggu pengesahan GL daripada pihak panel atau syarikat insurans.
Where can I provide feedback or make a complaint about
the hospital’s services?
the hospital’s services?
You can visit our website at HIAZ.CARE and fill out the form provided for any feedback or complaints.